Refund Policy

We want you to be satisfied with your MAXTINTAS DISTRIBUIDORA order, whether you bought a single can of paint or supplies for an entire job. This policy explains how to request a refund. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of delivery.

Condition of the item

Items must be returned unused, with all accessories, manuals and the original packaging. Returns shipping: paid by the customer for change-of-mind returns; paid by us for defective or incorrect items.

Paints, solvents and other chemical products must be returned in their original containers, tightly closed. Many carriers restrict shipping of these items, so please contact us before sending anything back. We will tell you how to return it safely.

How to request

E-mail [email protected] with your order number, the items you want to return and the reason. We answer within 2 business days.

You can also reach us at +5551986006158.

Damaged, leaking or incorrect items

If a can arrives dented and leaking, or you received the wrong product or color, send photos of the item and packaging to [email protected]. Damaged and lost packages are handled as described in our Shipping Policy.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval. Card statements may take one or two billing cycles to show the refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Exchanges

Defective items can be exchanged or fully refunded, with shipping paid by us.